Appointments

Configure Appointment Details

Online Triage

To get you the quickest care, we encourage patients aged 5 and over to submit their medical and admin requests through our online form. * Response Time: We aim to review and reply to all online submissions within 2 working days.

  • It’s faster: You avoid waiting in the morning phone queue.

  • It helps others: It keeps our phone lines free for elderly and vulnerable patients who cannot use the internet.

online triage form

Routine Appointment

To request a doctor's appointment, you must first complete our online triage form.

  • The Process: Once you submit the form, a doctor will review your request and contact you with an appropriate appointment time or next steps.

  • Response Time: We will respond to your request within 1 to 3 working days (24 to 72 hours).

  • Need help with the form? If you cannot use the online form or do not have internet access, please call us on 0161 271 3130. A member of our reception team will gladly fill out the form on your behalf over the phone.

Urgent Same-Day Appointments (Monday to Friday)

If you have an urgent medical issue that needs to be assessed today, please contact us as early in the day as possible.

How to request an urgent appointment:

  • Call us: Phone the surgery on 0161 271 3130 (Lines are open Monday to Friday, 8:00am to 6:30pm).

  • Visit us in person: Speak to a receptionist at the desk (Open Monday to Friday, 8:00am to 6:30pm).

🩺 How we direct your care: Our team will ask you a few brief questions about your symptoms. We use this information to ensure you are seen by the most suitable healthcare professional—whether that is a doctor, nurse, or another specialist—as quickly as possible.

Extended Access

You can now schedule an appointment with a healthcare professional on weekday evenings or Saturdays.

All Extended Access appointments are held centrally at:

📍 Integrated Care Centre New Radcliffe Street, Oldham, OL1 1NL 

(Right in Oldham town centre, with parking nearby and easy bus access! 🚌)

🕰️ When are Appointments Available?

  • Weekdays (Monday to Friday): 6:30 PM to 9:00 PM 🌙

  • Saturdays: 9:00 AM to 5:00 PM ☀️

📞 How to Book, Cancel, or Change Your Slot

To Book:

  1. Call your usual GP surgery during their standard daytime hours. ☎️

  2. Ask the receptionist: "Can I book an appointment in the Extended Access service at the Integrated Care Centre?" 💬

  3. They will book you directly into a slot with the team working there!

To Cancel:

If you can't make it, please let them know so another patient can use the slot! 

  • You can cancel by replying to the confirmation text message you received, or by calling your own GP practice to let them know.

🩺 Who Will You See?

You might not see your regular doctor from your normal surgery, but you will be in excellent hands with a qualified GP, Advanced Nurse Practitioner, or other NHS healthcare professional who will have secure access to your medical records. 🩺

Telephone Advice

Click here for guidnce and information about medical queries that can be resolved with a telephone consultation.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you can’t make your appointment, please let us know right away. This helps us give the slot to someone else.

To cancel your appointment:

  • Cancel on the NHS APP
  • Call us at 0161 271 3130 starting at 8am
  • Reply with CANCEL to your appointment reminder text

If you need help when we are closed

If you need medical help now, use NHS 111 Online or call NHS 111 

NHS 111 is for people aged 5 and over.

Call 111 if you need help for a child under 5.

 

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please let us know:

  • if you have a preferred doctor, nurse, or health professional
  • if you want to consult by phone, in person, via video call, or through text/email
  • if you require an interpreter
  • if you have any other access or communication needs

Home Visits

We encourage patients to visit our surgery. We have the right equipment and facilities here. However, we understand this isn't always possible. If you need a home visit, please call reception before 10:30 am.

You can only request a home visit if you are housebound or too ill to come to the practice. Your GP will visit if they believe your condition requires it. They will also determine how urgent the visit is. Please do not ask for home visits just because you lack transport.

Keep this in mind and be ready to provide details. This will help the doctor schedule house calls.

You can also have a community nurse visit you at home if your GP refers you. A health visitor will visit if you recently had a baby or are newly registered with a GP and have a child under five.

Extended Hours
Page last reviewed: 15 July 2026
Page created: 20 March 2024